Refund & Return Policy

We want you to be completely satisfied with your purchase. If something isn't right, here is how our refund and return process works.

1. Eligibility for Returns & Exchanges

You may request a return or exchange within 7 days of receiving your product in the following cases:

• Damaged or Defective: The item arrives physically damaged, torn, or defective.
• Wrong Item: The product does not match your order — for example in size, thickness, colour, or model.
• Warranty Defect: The item has a manufacturing defect covered by warranty (applies to mattresses and selected foam products).

2. Return Conditions

• Original Condition: The product must be unused, unwashed, and in its original packaging with all tags, labels, and the original invoice intact.
• Hygiene Items: Hygiene-sensitive items such as unsealed pillows, bedsheets, or duvets cannot be returned once unsealed, unless they are defective.

3. Refund Process

• Inspection: Once your return reaches our warehouse and has been inspected, we will notify you whether the refund is approved or rejected.
• Timeline: Approved refunds are issued to your original payment method (bKash, Nagad, credit card, or bank transfer) within 7–10 working days.
• Shipping Fees: Shipping fees are non-refundable unless the return is due to an error on our end.

4. How to Request a Return

Contact our Customer Service team at support@karmogroup.com or call our helpline. Please include your order number along with photo or video evidence of the issue so we can resolve it quickly.